Customer Friendly PDF
By:James T. Ziegenfuss
Published on 2007 by University Press of America
The need for customer friendly organizations exists across fields and industries. Corporate leaders have long known the value of customer support. Even public agency leaders increasingly recognize the need to offer better service to citizens. This book presents the organizational architecture of customer friendly organizations. How do some private companies and public agencies become customer friendly-by accident or design? Academics and practicing managers know that organizational design affects behavior. This book helps us understand how we develop high performance organizations-in this case, organizations that consistently deliver high quality service. It builds on the theory and application of |systems thinking| to organization design and behavior by showing how products, structure, psychological climate, culture, and leadership work together to produce customer friendly experiences. Beginning with the architectural model, the book offers a series of cases to illustrate the application: hospital, auto manufacturer, airline, hotel, bank, university, and library.
This Book was ranked at 17 by Google Books for keyword healthcare administration master's program.
Book ID of Customer Friendly's Books is N8MM8M_c7fMC, Book which was written byJames T. Ziegenfusshave ETAG "vUuXkYArlys"
Book which was published by University Press of America since 2007 have ISBNs, ISBN 13 Code is 9780761837527 and ISBN 10 Code is 0761837523
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Book which have "236 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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